Do you have questions?
Take a look below and learn more. If you don’t get an answer, Contact Us
I am looking for membership prices. How much does it cost to join?
Pricing will vary depending on what you’re looking for, but the average cost of a month-to-month unlimited membership is $40.
What different contract lengths does THF offer? Can I pay on a month-by-month basis?
At THF we don’t believe in contracts. We have several options. If you want to pay by the class, buy a 30-day package or month-to-month you can.
Can I bring my child when I workout?
We offer a supervised kids room! Our trained team members will watch your child while you work out! This is an extra charge. You can purchase by the class or by the month. For pricing information Contact Us
I have family, friends, or a significant other that would like to join the studio with me. Do you offer family or joint membership options?
If you are a member you are allowed to bring one guest with you at no cost! We do not offer family memberships since our options separately are kept affordable.
Do you offer programs for children?
We do! The child can have membership under the parent’s name or the parent can create an account for the child. Regardless, the parent takes full responsibility for the child or children they register for classes or programs and must agree to the term and conditions. You can register for all kids programs at The Heart Fitness Kids
Do you offer student, senior, or military discounts?
We are here for our community. We offer special discounts throughout the year. These discounted promotions are listed on our website.
What is your cancellation policy?
All cancellation policies are outlined in the membership agreement. The agreement covers the cost to cancel, how to cancel and more information on any additional termination fees you may incur. You can look at this by logging into your account. Your account will not cancel until you notify us by filling out the form on our website. We do not offer refunds or credits once you are billed. Cancel Here
How do I freeze my account temporarily?
If you are interested in more information on how to put a hold on your account, you will need to fill out the form. Your account will not be placed on hold until you notify us by filling out the form on our website. Hold Membership Here
What classes does THF offer? Are they included with membership? Where can I find the class schedule?
A class schedule is available on the web page. Visit our Classes page.
What different personal training options does THF have?
THF Personal Training is offered in a one-on-one format led by a certified personal trainer, this is a very personalized experience for the client. We also offer small group training. This is more fun having 3-4 people in a session. Members always receive a discount!
What different Nutrition options does THF have?
THF has a nutrition coach on-site ready to help! Members always receive a discount! Moore Nutrition
How much does a personal training session and group training session cost at THF?
The cost of a personal trainer varies. Members always receive a discount! Personal Training Prices
What payment methods does THF accept? Will I get charged on a month-by-month basis?
There are multiple payment options. We are a cashless business and only accept credit cards and bank drafts as methods of payment. Payment timing is dependent on when you join.
I’d like to update my credit card. How do I change my payment details?
If you would like to change payment details, log into your account or Contact Us
What happens if I miss a payment? Is there a late fee?
We do not charge late fees for payments.
Will my membership automatically renew at the end of my term?
That’s up to you. Only if you opted-in! You would need to set up automatic renewal in your membership in your account. Log in to check or Contact Us
Do you rent your space?
We are opening our space to other businesses and events. If you are interested in renting our space, contact us now!
How can I provide feedback?
Please fill out our Feedback Form
I have an issue with my account, who can I contact?
Please call us 919-442-8826 or email us through the page Contact Us